Effective Date: June 12, 2026 Last Updated: June 12, 2026
Thank you for shopping with Look What's Cookin'. This Shipping & Returns Policy explains how we handle order processing, shipping, returns, exchanges, and refunds. By placing an order on https://lookwhatscookin.net or through any of our Services, you agree to the terms below.
We currently ship to addresses within the contiguous United States. If you would like to inquire about shipping to Alaska, Hawaii, U.S. territories, or international destinations, please contact us before placing your order — additional charges and longer transit times may apply.
Most in-stock orders are processed within 1–3 business days of order confirmation. Orders placed on weekends or holidays will be processed the next business day. During peak seasons (such as the holidays), processing may take slightly longer, and we appreciate your patience.
Once your order ships, you will receive a confirmation email with tracking information.
We ship through trusted carriers including UPS, FedEx, and USPS. Estimated transit times after processing:
Delivery times are estimates and not guaranteed. Carrier delays, weather, and other circumstances outside our control may affect delivery.
Shipping is calculated at checkout based on the size, weight, and destination of your order.
From time to time, we may offer special discounts or free shipping promotions — seasonal sales, holiday offers, or limited-time deals. Eligibility, minimum order amounts, and any exclusions for these promotions will be displayed on the Site and applied automatically at checkout when your order qualifies. Oversized, fragile, or heavy items (such as certain cookware sets, cutlery blocks, and stoneware) may be excluded from free shipping promotions and require additional handling fees, which will be shown at checkout.
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes, but we will do our best to help.
If your package is marked delivered but you have not received it, please first check with neighbors and your local carrier. If it still cannot be located, contact us within 7 days of the delivery date so we can help file a claim with the carrier.
If your package arrives damaged, please take photos of the packaging and the damaged items and contact us within 7 days of delivery so we can arrange a replacement, refund, or carrier claim.
Local customers may select in-store pickup at checkout, where available. You will receive a notification when your order is ready. Please bring a valid photo ID and your order confirmation when picking up. Orders not picked up within 14 days may be returned to inventory and refunded, less any restocking or handling fees.
We want you to love what you purchase from Look What's Cookin'. If something isn't quite right, we're happy to help with a return or exchange under the conditions below.
We accept returns of eligible items within 30 days of the delivery date (or date of in-store purchase). Items returned after 30 days may be refused or accepted at our discretion for store credit only.
To be eligible for a return, items must be:
We reserve the right to refuse a return or apply a restocking fee for items that show signs of use, are missing packaging or parts, or do not meet the conditions above.
For health, safety, and product-integrity reasons, the following items are final sale and not eligible for return:
To begin a return, please contact us first so we can guide you through the process:
Please include your order number, the item(s) you wish to return, and the reason for return. We'll provide return instructions and, where applicable, a return address.
In-store returns for items purchased online or in either store are welcome at both our Kearney and Hastings locations.
Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance for items of value — we cannot guarantee that we will receive your returned item.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method, typically within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit to your account.
Original shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items.
If you'd like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the replacement item. This is the fastest way to get the product you want.
If you receive an item that is damaged or defective, please contact us within 7 days of delivery with photos of the item and the packaging. We will arrange for a replacement, refund, or credit at no cost to you. Some products carry separate manufacturer warranties (such as All-Clad, Le Creuset, Wüsthof, Shun, GreenPan, and others). We're happy to help you connect with the manufacturer for warranty claims when applicable.
For cooking classes, ticketed events, or commercial kitchen rentals:
We're a small, family-run business and we genuinely want every customer to be happy with their purchase. If you have any questions about shipping, returns, or anything else, please reach out — we'd love to help.
Look What's Cookin'
Kearney Store 5012 3rd Ave #175 Kearney, NE 68845 Phone: 308-234-5544
Hastings Store 3609 Cimarron Plaza, Suite #205 Hastings, NE 68901 Phone: 402-303-8839
Email: lookwhatscookin2@gmail.com Website: https://lookwhatscookin.net
