We want you to love what you purchase from Look What's Cookin'. If something isn't quite right, we're happy to help with a return or exchange under the conditions below.
We accept returns of eligible items within 30 days of the delivery date (or date of in-store purchase). Items returned after 30 days may be refused or accepted at our discretion for store credit only.
To be eligible for a return, items must be:
We reserve the right to refuse a return or apply a restocking fee for items that show signs of use, are missing packaging or parts, or do not meet the conditions above.
For health, safety, and product-integrity reasons, the following items are final sale and not eligible for return:
To begin a return, please contact us first so we can guide you through the process:
Please include your order number, the item(s) you wish to return, and the reason for return. We'll provide return instructions and, where applicable, a return address.
In-store returns for items purchased online or in either store are welcome at both our Kearney and Hastings locations.
Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance for items of value — we cannot guarantee that we will receive your returned item.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method, typically within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit to your account.
Original shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items.
If you'd like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the replacement item. This is the fastest way to get the product you want.
If you receive an item that is damaged or defective, please contact us within 7 days of delivery with photos of the item and the packaging. We will arrange for a replacement, refund, or credit at no cost to you. Some products carry separate manufacturer warranties (such as All-Clad, Le Creuset, Wüsthof, Shun, GreenPan, and others). We're happy to help you connect with the manufacturer for warranty claims when applicable.
For cooking classes, ticketed events, or commercial kitchen rentals:
We're a small, family-run business and we genuinely want every customer to be happy with their purchase. If you have any questions about shipping, returns, or anything else, please reach out — we'd love to help.
Look What's Cookin'
Kearney Store 5012 3rd Ave #175 Kearney, NE 68845 Phone: 308-234-5544
Hastings Store 3609 Cimarron Plaza, Suite #205 Hastings, NE 68901 Phone: 402-303-8839
Email: lookwhatscookin2@gmail.com Website: https://lookwhatscookin.net
